Helena Sustar

Dr. Helena Sustar is a postdoctoral researcher at the Department of Design, Aalto University, School of Art, Design and Architecture.

She recently completed the TEMWISIT research project (April 2015-16), a collaborative project between the Aalto University, the Department of Design and Finnish Ministry of Employment and the Economy, Centre of Expertise in Integration of Immigrants.

The project investigated actors’ engagement in fragmented inter and cross-organisational immigration service networks in governmental immigration and integration system. Through utilising co-design activities project identified different immigrant profiles, processes and procedures that immigrants have to pursue to accomplish their service goals. The physical result is Move to Finland website, which visualizes immigrant oriented service journey assisting him/her to easier integrate in the society, and for service providers to bring together and to deliver consistent services.

Helena’s research interest is in investigating how empathic design can contribute in human-centered design approach in the domain of public services, inter and cross-organisational service networks and complex governmental systems. Her work focuses on co-design, service and systemic design. The last three years she has been intensively working on different themes related to immigration. She also concerns designers’ ethical responsibility for social inclusion.

Since autumn 2014 Helena is teaching BA Basic of Service Design and Service Design Project Course at the Aalto and Aalto Open University.

She is currently preparing two MaaS (Mobility-as-a-Service) related research project proposals with international focus – the first one for TEKES (Finnish Funding Agency for Innovation) and the second one for H2020.